Complaints
Our team is dedicated to providing you with a high-quality service every day. If we have not lived up to this commitment, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.
For more detailed information on how we manage complaints, please see our complaints procedure.
For more detailed information on how we manage complaints, please see our complaints procedure.
How to make a complaint
Complaints telephone number and address
If you would like to make a complaint, you can either call1 or write to us.
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0818 211788
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Customer Advocate Office, Bankinter, PO Box 25, Carrick on Shannon, Co. Leitrim, N41 V328
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Or, use this link to email us your complaint, and include the details requested in the body of the email.
Financial Services address
In the event you believe your complaint has not been managed correctly by us, you can contact the Financial Services and Pensions Ombudsman.
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Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
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Financial services and pensions ombudsman website
Important information
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Legal text, Note: 1 Calls charged at national rates. Cost may vary depending on your telecoms provider.